Select a response for each question from the provided options. All questions must be answered to proceed to the next section. You can go back to review or modify your answers using the "Back" button. Once you’ve answered all of the questions, click the button at the bottom of this page to move on to the next section. If you're unsure about a question, please consider it as a form of disagreement.

The Capabilities Dimension assesses the organization’s emphasis on the development of CX-centric skills, resources, and practices.

Select a response for each question from the provided options. All questions must be answered to proceed to the next section. You can go back to review or modify your answers using the "Back" button. Once you’ve answered all of the questions, click the button at the bottom of this page to move on to the next section. If you're unsure about a question, please consider it as a form of disagreement.

The Insights Dimension assesses the organization’s process for generating and responding to data-driven CX insights.