Our Approach

CX Spark™ is based on research that identifies the 5 dimensions in which organizations with successful CX practices excel:

CX Spark™ is a validated tool designed to assess customer experience maturity and how well your organization understands and engages your customers’ current needs. The initial assessment will take 10-15 minutes to complete. We will provide a tailored report that includes multi-level data-driven results and actionable steps to increase your customer experience that will lead to an amplified impact on your organization.

For some of the questions we ask, you might not have complete insight into that area. Please answer the questions based on information you do have and from where you sit in your organization. There are no wrong answers!

Are you ready to begin? Let’s go!